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You Have A Business To Run.IT Shouldn’t Slow You Down.

Slow responses? Recurring issues? You deserve an IT environment that works the way you expect it to. Our SLAs are designed to remove friction.

IT SLA Packages for Businesses | Managed IT Support | TechBru

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100% Secure

Enterprise Grade Protection

Challenges vsResults

s

What To Avoid



Downtime that interrupts work



Slow or inconsistent support



Recurring issues with no resolution



Staff waiting for help



Surprise invoices



Systems that keep failing

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What You Want Instead

N

Clear response times

N

Fast resolutions

N

A stable, monitored environment

N

Predictable monthly costs

N

Proactive support & Accountability

N

Peace of mind

Configure Your Support Plan

Transparent pricing tailored to your team size and infrastructure.

1. Select Your Support Level

Staff Members (Users)

1 User(s)

Essential R750/user Remote Helpdesk Only

Best Value

Business R950/user Security & Monitoring

Premium R1250/user VIP Priority Status

2. Servers & Extra Devices

Managed ServersWe patch, secure & monitor them (R1500 ea)

0

Cloud Backup StorageOffsite disaster recovery (R2 per GB)

GB

Additional Devices (Kiosks, Boardrooms)

Monitoring OnlyNo Support (R70)

0

Monitoring + BackupFull Bundle (R370)

0

Essential SLA

R

Unlimited Remote Support

R

Workstation Troubleshooting

R

Email & Printer Support

R

Security Essentials

Business SLA

R

Everything in Essential

R

Advanced Security

R

Full Server Monitoring

R

Priority Support

Premium SLA

R

Everything in Business

R

Priority Handling Queue

R

Enhanced Responsiveness

R

2x Onsite Hours

Your Path To Reliable IT

Simple onboarding. No downtime. Instant relief.

Choose SLA

Pick the package that fits your team size.

Confirm Count

We confirm user count & calculate monthly fee.

Sign Agreement

Once signed, onboarding begins immediately.

Onboarding

We set up monitoring, security & tools.

Enjoy Support

You focus on business, we handle the IT.

Built-In Risk Protection

Every SLA includes defined service boundaries, clear response times, predictable billing, and limited liability protections. These policies keep expectations clear and reduce operational risk for both parties.

Why Businesses Choose TechBru

Choose TechBru because you deserve IT support that just works, keeping things running smoothly, protecting what matters, and giving your team the freedom to focus on growing your business.

We’re there when you need us, with support across multiple locations, real people who actually answer the phone, and proactive care that helps you avoid costly downtime.

With TechBru, your business stays productive, protected, and one step ahead.

Switch To Better IT

FAQ

We're not a big corporate - Is this service for us too?

Absolutely. We support everyone from startups and freelancers to growing teams. Reliable IT isn’t just for the big guys — you deserve it too.

We have a lot of staff - Can you handle that?

Yes. Our systems scale. Whether you have 5 or 500 employees, our processes are designed to handle the load.

What happens if something breaks outside working hours?

For SLA clients, we have emergency protocols. For standard support, we pick it up first thing in the morning.

Do you only offer remote support?

No, we offer both remote and on-site support depending on your SLA package.

What if I don't know what support I need yet?

That’s fine! We can start with an audit and recommend a package that fits your budget and needs.

Can you work with our existing systems or do we need to switch everything?

We work with what you have. We only recommend switching if your current hardware is a security risk.

Do I need to be tech-savy to work with you?

Not at all. We explain everything in plain English. That’s our ‘No Geek Speak’ promise.

Can you help with email, backups, antivirus, and security too?

Yes, we are a full-service managed IT provider.

Client Success Stories

See what our clients say about our service.

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Ready To Get Started?

Fill out the form below and we’ll get back to you within 24 hours with a custom plan.