Hosting Disclaimer
Hosting Disclaimer
At TechBru, we prioritize providing reliable and secure hosting and server solutions for our clients. However, it’s important to recognize that certain factors beyond our control can impact the performance and availability of hosted websites and emails. Below is our hosting disclaimer to clarify our position on potential issues and the steps we take to mitigate them:
Downtime:
While we strive to ensure maximum uptime, occasional downtime may occur due to scheduled maintenance, unforeseen technical issues, or external disruptions beyond our control.
Data Loss:
We implement robust backup systems, but data loss can still happen due to unexpected events such as hardware failures, software errors, or malicious attacks. We encourage clients to regularly back up their data and adopt redundancy measures.
Security Breaches:
Though we employ advanced security protocols to protect our servers and hosted environments, security breaches may still occur due to evolving threats or vulnerabilities in third-party software. We continually monitor for threats and promptly respond to minimize any impact.
Server Overload:
High traffic volumes or resource-intensive activities may lead to server overload, which could affect performance or result in temporary unavailability. We actively monitor resource usage and scale infrastructure to address potential overload issues.
Software Vulnerabilities:
Despite regular updates and patches, new vulnerabilities may arise. We address identified vulnerabilities quickly to reduce security risks.
Network Issues:
External factors like ISP outages or routing problems may affect accessibility. We work closely with our providers to minimize network-related downtime.
Hardware Failures:
Even with redundant configurations and proactive maintenance, hardware failures can still occur. We have procedures to replace faulty hardware quickly and restore services.
Data Corruption:
Data corruption can result from software errors, hardware malfunctions, or external interference. We use data integrity checks and redundant storage to minimize these risks.
Email Spam and Phishing:
We implement spam filters and security measures, but no system is entirely foolproof against spam or phishing. Clients should exercise caution and consider additional email security measures.
Legal Compliance:
Clients are responsible for ensuring their hosted content and activities comply with relevant laws and regulations. TechBru reserves the right to suspend services if illegal content or activities are detected.
Server Misconfiguration:
Misconfigurations can occur, impacting performance or security. We conduct regular audits and promptly address any misconfigurations.
Denial of Service (DoS) Attacks:
While we use protective techniques against DoS attacks, large-scale attacks can still disrupt services. We monitor for such attacks and apply countermeasures where possible.
DNS Issues:
Problems with domain name resolution, such as DNS misconfigurations or provider outages, can affect accessibility. We work swiftly to resolve DNS issues and restore access.
Resource Abuse:
Clients must use allocated resources responsibly and avoid activities that excessively strain server resources or affect other users. TechBru reserves the right to suspend services for clients engaging in resource abuse.
Software Compatibility Issues:
Compatibility problems between software components or third-party applications can lead to performance issues. We offer support to resolve these issues to the best of our ability.
Backup Failure:
We maintain regular backups, but failures can occur due to technical or human errors. Clients should regularly verify the integrity of their backups and report any concerns.
SSL Certificate Expiry:
SSL certificates are essential for secure communications. We monitor expiry dates and renew certificates promptly to prevent disruptions.
Unauthorized Access:
Despite strong security measures, unauthorized access attempts can still occur, potentially compromising hosted data. We use intrusion detection systems and strict access controls to prevent unauthorized access and respond quickly to incidents.
Client Communication Breakdown:
Effective communication is key to resolving issues and maintaining service quality. We encourage clients to report any concerns promptly for timely assistance.
Vendor Dependence:
TechBru relies on third-party vendors for certain services and infrastructure. While we carefully select and monitor our partners, issues with third-party services can impact our service delivery.
Non-Payment and Account Suspension:
TechBru reserves the right to suspend accounts that are not up to date with payments. We will not be held responsible for service disruptions, data loss, or security breaches resulting from non-payment.
By engaging with TechBru’s hosting and server services, you acknowledge and accept the inherent risks associated with web hosting and email services. While we take every precaution to provide reliable and secure solutions, we recommend clients implement additional measures to enhance the security and resilience of their hosted environments.
For further inquiries or assistance, please contact us:
TechBru
support@techbru.co.za
Client Support (Phone): 062 237 4345