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FAQ

We’re not a big corporate — is this service for us too?

Absolutely. We support everyone from startups and freelancers to growing teams. Reliable IT isn’t just for the big guys — you deserve it too.

We have a lot staff — can you handle that?

Yes, we can. Whether you’re managing one site or multiple offices, we have the tools, systems, and team to support large environments with ease.

What happens if something breaks outside working hours?

We offer after-hours and emergency support depending on your SLA. If 24/7 coverage matters to you, we’ll build it into your plan.

Do you only offer remote support?

We offer both remote and onsite SLA options — including walk-ins, scheduled visits, and emergency call-outs when needed.

What if I don’t know what support I need yet?

That’s exactly what our free discovery call is for. We’ll talk you through it, assess your setup, and help you decide what makes sense.

Can you work with our existing systems or do we need to switch everything?

We work with what you have. If there are ways to improve it, we’ll advise — but we’ll never push you into unnecessary changes.

Do I need to be tech-savvy to work with you?

Not at all. We keep things simple, speak in plain English, and explain anything you want to understand — no jargon, no pressure.

Can you help with email, backups, antivirus, and security too?

Yes — it’s all included. From cloud backups and Microsoft 365 to endpoint protection and ransomware prevention, we cover it all under your SLA.